The New Virtual Client Experience:

How Law Firms Must Adapt

General Alt Text

Get Your Free Guide

Your personal information will be kept confidential according to our Privacy Policy.

General Alt Text

Client behavior and expectations have shifted dramatically since the advent of COVID-19. From first contact to intake to case close, legal consumers now expect and require a virtual experience — even if they won’t need it for the full scope of the attorney-client relationship. In turn, it is incumbent upon law firms to translate their analog processes into digital ones. Anything that you could do in-person, you must now be able to do online, and in a way that still furthers and deepens the attorney-client relationship.

The 5 principles in this guide will help you reformat your client engagement model for an entirely new environment so you can retain more clients and achieve a competitive advantage in the new normal.

In this guide, you’ll learn:
  Properly address clients at each point of their involvement with your law firm.
  Appeal to modern legal consumers with a clear value prop and cost certainty
  Offer full transparency into case progress by leveraging modern legal technology
  Harvest insights and behavioral data to proactively improve client satisfaction